IT Apprentice (Deskside Support Analyst)

Joining Cenergist’s IT department, you will provide a support service across the whole organisation - including offices in the UK, Europe, and India. In this role, you will learn how to provide on-site and desktop support, solving problems related to software, hardware and networks.

Alongside working on the job, you will study for a Level 4 Network Engineer qualification with estio (details provied below)
Key responsibilities 

• First point of contact for users’ issues with IT (‘tickets’)
• Day-to-day management and prioritisation of tickets
• Following procedures to help support and solve user problems
• Identifying and recommending any improvements to existing procedures
• Work with external providers to ensure any support requirements are met
• Provide support to the Group Head of IT

Please note, this role is only open to residents of Kensington & Chelsea.
To apply for this role please submit your CV to recruitment@cenergist.com by 9am Tuesday 21 June
If you would like support with your application, please contact Khadra.Ibrahim@rbkc.gov.uk