What is antisocial behaviour?
Antisocial behaviour (ASB) is behaviour that is likely to cause harassment, alarm, or distress. It can cover a wide range of unacceptable behaviour, such as:
• Hate crimes
• Regular loud music or parties – not one-off incidents
• Deliberate graffiti, criminal damage or vandalism
• Drug or alcohol related nuisance
• Verbal abuse
• Acts of violence
• Harassment
• Cuckooing – when people manipulate a vulnerable person to take over their home.
• Groups of people causing a nuisance
How to report Antisocial behaviour?
If you witness or are a victim of anti-social behaviour you need to report this to our Housing management team by clicking on the REPORT NOW button below.
• Call or email your LW Neighbourhood Housing Management Team on 0800 389 2005 or LancasterWestOffice@rbkc.gov.uk
• Contact the RBKC ASB team by emailing: HMASBTeam@rbkc.gov.uk
Report to the police
Report any criminal behaviour to the Police immediately, especially if you don’t feel safe. Call 999 if it is an emergency.
If it’s not an emergency, or the crime has already happened then call 101 or text phone 18001 101.You can also contact your local Neighbourhood Policing Team.
Report antisocial behaviour | Metropolitan Police
You can also report criminal behaviour anonymously to Crimestoppers on 0800 555 111 or using the link below, Crimestoppers is an independent charity that helps communities to address crime.
Giving information anonymously | Crimestoppers (crimestoppers-uk.org)
What should I expect?
We understand that reporting antisocial behaviour can be difficult, so we aim to make the process a simple as possible for you.
Once you have made a report, it will be formally recorded and you will be contacted between one and five working days, depending on the nature of behaviour you’ve reported. We will then begin to investigate your report, this will include interviewing you, assessing any risks and agreeing an action plan which focuses on a harm centred approach, considering any support needs you may have.
A harm centred approach means prioritising the harmful effects of the behaviour and working to eliminate them (as opposed to focusing on punishment).
How can you support the investigation?
It is important that you keep a record of everything happening and report it to the investigating officer. Ensure that you are making a note of the date, time, and place that all incidents take place.
Partnership working
We are committed to tackling antisocial behaviour through early prevention and enforcement. We work with a range agency collaborating to achieve common goals more efficiently and effectively.
These agencies include:
• Community Safety
• Environmental Health
• Community Safety Serious Youth Violence
• Police
• Social Services
• Mental Health team
• Community and voluntary Agencies
• Other Registered Social Providers
Victim support
Lancaster West Neighbourhood Management team will make every effort to support residents who are affected by ASB. We can make referrals to:
• Victim Support, or the Council’s Hate Crime officer
• Community Safety Target hardening, which will assess and advise on additional security measures at a complainant/victim’s home.
• Emergency temporary accommodation
• Additional communication services such as Braille or British Sign Language, translation services
Alternatively, you can contact the Victim Support Team directly using the details below:
• Call the Support line on 0808 1689 111
• Email: va@victimsupport.org.uk
If you find yourself in crisis you can also contact the Samaritan helpline on 116 123 to discuss your thoughts and feelings. You can find out more information about the Samaritans using the link below
Contact Us | Samaritans
Community Safety team
Our Community Safety team are also here to help. After you report ASB to your Housing Manager and they have investigated you can contact the Community Safety Team for help and support if you are not happy with the outcome or how the case has been managed.
The Community Safety team can then conduct ASB case reviews. These are designed to give victims and communities a say in the way that their complaints of antisocial behaviour are dealt with.
To trigger a case review, you will need to have reported three complaints in the last six months.
If you would like to find out more about ASB case reviews or initiate a review, please visit our community safety teams homepage using the link below.
Anti-social behaviour | Royal Borough of Kensington and Chelsea (rbkc.gov.uk)
Alternatively you can email the team directly at commsafe@rbkc.gov.uk
Hate Crime
Hate crime is a term used to define a crime that is committed against an individual or group that is motivated by prejudice or hatred towards a particular characteristic.
The five main characteristics are:
Disability
Race or Ethnicity
Religion or Belief (which includes non-belief)
Sexual Orientation
Transgender Identity.
Hate Crime is a crime and should be reported to the police, for emergencies please dial 999 for non-emergency please call 101.
We aim to support to residents who are victims of hate crime and will also respond to reports of Hate Crime within our estates. So please contact using any details in the report to us section and will endeavour to support you with your issue.
You can also get free independent support and advise from CATCH please find more information on their website
CATCH- Communities against Hate | Support | Advice | London (catch-hatecrime.org.uk)
Other types of ASB that can be reported online:
Noise nuisance: Contact the Noise and Nuisance Team | Royal Borough of Kensington and Chelsea (rbkc.gov.uk)
Fly tipping and abandoned vehicles: Report a problem on a street | Royal Borough of Kensington and Chelsea (rbkc.gov.uk)
Illegally parked vehicles within our Estates: Parking on Housing Estates | Royal Borough of Kensington and Chelsea (rbkc.gov.uk)
Rough sleepers: Rough sleeping | Royal Borough of Kensington and Chelsea (rbkc.gov.uk)
When nuisance isn’t antisocial behaviour?
Some nuisances are caused by everyday behaviour that isn’t intended to harm or annoy anyone. It can still have an impact on the person experiencing it, but it wouldn’t be classed as antisocial behaviour. These are some examples of behaviours which can annoy neighbours, but where it’s unlikely that any legal or enforcement action will be possible:
• Day to day living noise such as walking around the house, or children playing
• Smells from cooking
• One-off loud parties
• Parking disputes
• One-off accidental damage to property
• Repairing your own vehicle
• Short-term building or DIY work
What to do if you’re experiencing nuisance?
Being a good neighbour means being tolerant and considerate to different lifestyles, cultures, and needs. Not everything that disturbs someone is automatically antisocial behaviour. In many cases you can resolve things by discussing the effects of the behaviour with your neighbour. If you don’t feel confident, try writing a polite note and putting it through their door. Your LW Neighbourhood Housing Manager can provide you with a good neighbour card that might help you with this.
Actions we can take to support you to resolve the problem
• Mediation can help neighbours understand the other person’s behaviour and help communicate the impact that the behaviour is having.
• If you’re affected by nuisance from a neighbour, we can look at the impact this is having, and refer you to agencies that may be able to support you.
• If you already have support agencies involved, we will work with them to agree the best way to support you.
• Good Neighbour Agreements are non-legal agreements which identify the nuisance behaviour and agree actions to stop it continuing.
If you are experiencing any of the nuisance listed above and require support, you can reach us at: Telephone: 0800 389 2005 or
Email: LancasterWestOffice@rbkc.gov.uk
Require more information
Find more information about how we handle ASB and Nuisance in our Anti-social behaviour policy.
Read our Anti-Social Behaviour Policy
Antisocial behaviour (ASB) is behaviour that is likely to cause harassment, alarm, or distress. It can cover a wide range of unacceptable behaviour, such as:
• Hate crimes
• Regular loud music or parties – not one-off incidents
• Deliberate graffiti, criminal damage or vandalism
• Drug or alcohol related nuisance
• Verbal abuse
• Acts of violence
• Harassment
• Cuckooing – when people manipulate a vulnerable person to take over their home.
• Groups of people causing a nuisance
How to report Antisocial behaviour?
If you witness or are a victim of anti-social behaviour you need to report this to our Housing management team by clicking on the REPORT NOW button below.
• Call or email your LW Neighbourhood Housing Management Team on 0800 389 2005 or LancasterWestOffice@rbkc.gov.uk
• Contact the RBKC ASB team by emailing: HMASBTeam@rbkc.gov.uk
Report to the police
Report any criminal behaviour to the Police immediately, especially if you don’t feel safe. Call 999 if it is an emergency.
If it’s not an emergency, or the crime has already happened then call 101 or text phone 18001 101.You can also contact your local Neighbourhood Policing Team.
Report antisocial behaviour | Metropolitan Police
You can also report criminal behaviour anonymously to Crimestoppers on 0800 555 111 or using the link below, Crimestoppers is an independent charity that helps communities to address crime.
Giving information anonymously | Crimestoppers (crimestoppers-uk.org)
What should I expect?
We understand that reporting antisocial behaviour can be difficult, so we aim to make the process a simple as possible for you.
Once you have made a report, it will be formally recorded and you will be contacted between one and five working days, depending on the nature of behaviour you’ve reported. We will then begin to investigate your report, this will include interviewing you, assessing any risks and agreeing an action plan which focuses on a harm centred approach, considering any support needs you may have.
A harm centred approach means prioritising the harmful effects of the behaviour and working to eliminate them (as opposed to focusing on punishment).
How can you support the investigation?
It is important that you keep a record of everything happening and report it to the investigating officer. Ensure that you are making a note of the date, time, and place that all incidents take place.
Partnership working
We are committed to tackling antisocial behaviour through early prevention and enforcement. We work with a range agency collaborating to achieve common goals more efficiently and effectively.
These agencies include:
• Community Safety
• Environmental Health
• Community Safety Serious Youth Violence
• Police
• Social Services
• Mental Health team
• Community and voluntary Agencies
• Other Registered Social Providers
Victim support
Lancaster West Neighbourhood Management team will make every effort to support residents who are affected by ASB. We can make referrals to:
• Victim Support, or the Council’s Hate Crime officer
• Community Safety Target hardening, which will assess and advise on additional security measures at a complainant/victim’s home.
• Emergency temporary accommodation
• Additional communication services such as Braille or British Sign Language, translation services
Alternatively, you can contact the Victim Support Team directly using the details below:
• Call the Support line on 0808 1689 111
• Email: va@victimsupport.org.uk
If you find yourself in crisis you can also contact the Samaritan helpline on 116 123 to discuss your thoughts and feelings. You can find out more information about the Samaritans using the link below
Contact Us | Samaritans
Community Safety team
Our Community Safety team are also here to help. After you report ASB to your Housing Manager and they have investigated you can contact the Community Safety Team for help and support if you are not happy with the outcome or how the case has been managed.
The Community Safety team can then conduct ASB case reviews. These are designed to give victims and communities a say in the way that their complaints of antisocial behaviour are dealt with.
To trigger a case review, you will need to have reported three complaints in the last six months.
If you would like to find out more about ASB case reviews or initiate a review, please visit our community safety teams homepage using the link below.
Anti-social behaviour | Royal Borough of Kensington and Chelsea (rbkc.gov.uk)
Alternatively you can email the team directly at commsafe@rbkc.gov.uk
Hate Crime
Hate crime is a term used to define a crime that is committed against an individual or group that is motivated by prejudice or hatred towards a particular characteristic.
The five main characteristics are:
Disability
Race or Ethnicity
Religion or Belief (which includes non-belief)
Sexual Orientation
Transgender Identity.
Hate Crime is a crime and should be reported to the police, for emergencies please dial 999 for non-emergency please call 101.
We aim to support to residents who are victims of hate crime and will also respond to reports of Hate Crime within our estates. So please contact using any details in the report to us section and will endeavour to support you with your issue.
You can also get free independent support and advise from CATCH please find more information on their website
CATCH- Communities against Hate | Support | Advice | London (catch-hatecrime.org.uk)
Other types of ASB that can be reported online:
Noise nuisance: Contact the Noise and Nuisance Team | Royal Borough of Kensington and Chelsea (rbkc.gov.uk)
Fly tipping and abandoned vehicles: Report a problem on a street | Royal Borough of Kensington and Chelsea (rbkc.gov.uk)
Illegally parked vehicles within our Estates: Parking on Housing Estates | Royal Borough of Kensington and Chelsea (rbkc.gov.uk)
Rough sleepers: Rough sleeping | Royal Borough of Kensington and Chelsea (rbkc.gov.uk)
When nuisance isn’t antisocial behaviour?
Some nuisances are caused by everyday behaviour that isn’t intended to harm or annoy anyone. It can still have an impact on the person experiencing it, but it wouldn’t be classed as antisocial behaviour. These are some examples of behaviours which can annoy neighbours, but where it’s unlikely that any legal or enforcement action will be possible:
• Day to day living noise such as walking around the house, or children playing
• Smells from cooking
• One-off loud parties
• Parking disputes
• One-off accidental damage to property
• Repairing your own vehicle
• Short-term building or DIY work
What to do if you’re experiencing nuisance?
Being a good neighbour means being tolerant and considerate to different lifestyles, cultures, and needs. Not everything that disturbs someone is automatically antisocial behaviour. In many cases you can resolve things by discussing the effects of the behaviour with your neighbour. If you don’t feel confident, try writing a polite note and putting it through their door. Your LW Neighbourhood Housing Manager can provide you with a good neighbour card that might help you with this.
Actions we can take to support you to resolve the problem
• Mediation can help neighbours understand the other person’s behaviour and help communicate the impact that the behaviour is having.
• If you’re affected by nuisance from a neighbour, we can look at the impact this is having, and refer you to agencies that may be able to support you.
• If you already have support agencies involved, we will work with them to agree the best way to support you.
• Good Neighbour Agreements are non-legal agreements which identify the nuisance behaviour and agree actions to stop it continuing.
If you are experiencing any of the nuisance listed above and require support, you can reach us at: Telephone: 0800 389 2005 or
Email: LancasterWestOffice@rbkc.gov.uk
Require more information
Find more information about how we handle ASB and Nuisance in our Anti-social behaviour policy.
Read our Anti-Social Behaviour Policy
