Request a repair to your home by clicking 'Tell us now. We aim to complete your repair soon as possible.
Emergency repairs will remain our top priority and will continue to be undertaken. If you are self-isolating, in quarantine or showing symptoms of corona-virus, please let us know in advance so that we can take steps to keep you, your neighbour and our staff safe.
Emergency repairs will remain our top priority and will continue to be undertaken. If you are self-isolating, in quarantine or showing symptoms of corona-virus, please let us know in advance so that we can take steps to keep you, your neighbour and our staff safe.
- Examples of emergency repairs : uncontrollable leak, a complete loss of power or repairs required for health and safety of residents.
Please call us immediately on 0800 389 2005, our lines are open from 9am-5pm.
New urgent and non-urgent repairs will not be scheduled until further notice. However, you can still report these repairs via phone or through our app. We will log all the details and prioritise them as soon as normal services resume.
Time stamp
- Emergency repairs – 2 hours,
- Urgent repairs - 4 hours and 1 working day
- Non-urgent - 5 – 20 days.
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