About us

Vision & Principles


The Lancaster West Neighbourhood Team has been formed to provide high-quality neighbourhood services and create a model 21st century estate by listening to our residents, repairing and refurbishing every home and creating opportunities for the whole community. 

We will deliver tenancy management, repairs and community development services, refurbish homes on the estate and make Lancaster West carbon neutral.

The Lancaster West Neighbourhood Team will work with residents to deliver the refurbishment of the estate sensitively and collaboratively.

The 10 core principles agreed to deliver a model 21st century estate:

  • The refurbishment will be resident led. 
  • All refurbishment work will be done sensitively and in co-operation with residents. 
  • There will be no demolishing of people’s homes on the Lancaster West Estate. 
  • We will create a model estate where the community can be proud to live and that the council can be proud to own. 
  • We will make sure residents can make real choices on the refurbishment. 
  • We will listen to all age groups and communities on what improvements they want to see. 
  • The refurbishment will aim to provide local jobs and skills training for local people 
  • The refurbishment will improve local services, so they are of a high quality. 
  • The refurbishment will create a sustainable estate that can be maintained to a high standard. 
  • There will be transparent decision-making and feedback provided by the council at each step. 

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