Figures as at April 2023
How are we doing?
Some key measures on how the Lancaster West Neighbourhood Team have been performing 
89%
Customer service satisfaction
91%
Repairs customer satisfaction
88%
Refurbishment customer satisfaction
5.3 days
Average time to complete a repair
£4.2m
Income generated for Lancaster West and North Kensington
49% 
Homes have been refurbished
81
households have moved as a result of the local lettings plan