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Support offered by LWNT

Your Neighbourhood Team and the Lancaster West Residents’ Association are working to offer a range of support services to all residents who are feeling the pressures of rising living costs. These range from the community fridge network to help to get free phone data. 
You are always welcome into Baseline Studios for a chat with one of the team.

Struggling to pay your phone bill?

We are offering free data for up to 6 months to eligible residents who have no and/or limited access to the internet. 
You must be:
  • 18+ years old, from a low-income household 
  • Have no or limited access to the internet when at home and/or away from home 
  • Struggling to keep up with the regular costs of your phone bill
Eligible? Contact us

Broadband offer

Hyperoptic are offering free broadband for a year to eligible residents. This is supplied by RBKC’s affordable product scheme. 
To assess eligibility the council will consider: 
  • Housing Benefit and/or Universal Credit status 
  • Number of school age children
  • Age of applicant if over 65 
  • Current broadband connectivity 
If you are eligible please get in touch by emailing lancasterwestoffice@rbkc.gov.uk or call us on 0800 389 2005
Email

Wellbeing drop-ins

On Mondays NHS therapists visit Baseline Studios to provide residents with a confidential space to find support. Talking through difficulties, including stress caused by financial pressure, with a qualified therapist can equip us with stronger tools to manage them. 
  • 10am – 12pm: Wellbeing Coffee Morning – drop in to speak to someone, or just come for a hot drink
  • 1 – 3pm: Pre-booked one-to-one appointments 
To find out more, please contact Felicity. 
Contact Felicity

Need help with job seeking and universal credit?

Come to our DWP drop-in session to find out more. 
Find out what support you may be entitled to as a first-time jobseeker or someone returning to work after a while, including any financial support with universal credit, benefits, childcare costs, interviews and travel. These are 1-2-1 confidential, advice sessions, hosted by the Job Centre. 
For more information, or to book a slot, contact Khadra:
Restarting in February 2023.
Contact Khadra

Looking at your options and next steps? 

St Giles Trust are available twice a week at Baseline Studios and can help with everything from preparing for work, organising your documents, applying for small grants for travel or passports, and helping build confidence and skills to take your next steps. 
You can drop in to Baseline Studios to find out more, or to book an appointment contact Khadra
Contact Khadra

Need some employment or benefit support?

Come to our weekly drop-ins with Nova! 
Nova offers a wide range of pre-employment information, advice and guidance to local residents who are looking for work or needing some additional support, as well as some group workshops. 
You can book an appointment, or come down to Baseline Studios on Thursdays, 11am – 5pm. 
You can come down to Baseline Studios on Thursdays, 11am – 5pm for a drop-in appointment. Or, to book in advance, please contact Khadra:
Contact Khadra
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