Support offered by LWNT

Your Neighbourhood Team and the Lancaster West Residents’ Association are working to offer a range of support services to all residents who are feeling the pressures of rising living costs. These range from the community fridge network to help to get free phone data. 
You are always welcome into Baseline Studios for a chat with one of the team.

Struggling to pay your phone bill?

We are offering free data for up to 6 months to eligible residents who have no and/or limited access to the internet. 
You must be:
  • 18+ years old, from a low-income household 
  • Have no or limited access to the internet when at home and/or away from home 
  • Struggling to keep up with the regular costs of your phone bill
Eligible? Contact us

Broadband offer

Hyperoptic are offering free broadband for a year to eligible residents. This is supplied by RBKC’s affordable product scheme. 
To assess eligibility the council will consider: 
  • Housing Benefit and/or Universal Credit status 
  • Number of school age children
  • Age of applicant if over 65 
  • Current broadband connectivity 
If you are eligible please get in touch by emailing or call us on 0800 389 2005


Wellbeing drop-ins

On Mondays NHS therapists visit Baseline Studios to provide residents with a confidential space to find support. Talking through difficulties, including stress caused by financial pressure, with a qualified therapist can equip us with stronger tools to manage them. 
  • 10am – 12pm: Wellbeing Coffee Morning – drop in to speak to someone, or just come for a hot drink
  • 1 – 3pm: Pre-booked one-to-one appointments 
To find out more, please contact Felicity. 
Contact Felicity

Community Fridge

Supported by LWNT & Hubub, Lancaster West Residents’ Association run a Community Fridge.
On Wednesdays, donated food is diverted from being wasted and are distributed to local residents. The items in a food bag vary week by week but cater for all diets. Find us in St Clements Church, opposite the front of Baseline Studios.
On Thursdays, resident volunteers cook up a free, hot community lunch is available from 12pm, using some of the surplus food. Held in the North Kensington Resource Centre!
To register for the Community Fridge, please contact Phoebe below or ask a volunteer running community lunch for a registration form.
Contact Phoebe

Need help with job seeking and universal credit?

Come to our DWP drop-in session to find out more. 
Find out what support you may be entitled to as a first-time jobseeker or someone returning to work after a while, including any financial support with universal credit, benefits, childcare costs, interviews and travel. These are 1-2-1 confidential, advice sessions, hosted by the Job Centre. 
For more information, or to book a slot, contact Khadra:
Restarting in February 2023.
Contact Khadra

Looking at your options and next steps? 

St Giles Trust are available twice a week at Baseline Studios and can help with everything from preparing for work, organising your documents, applying for small grants for travel or passports, and helping build confidence and skills to take your next steps. 
You can drop in to Baseline Studios to find out more, or to book an appointment contact Khadra
Contact Khadra

Need some employment or benefit support?

Come to our weekly drop-ins with Nova! 
Nova offers a wide range of pre-employment information, advice and guidance to local residents who are looking for work or needing some additional support, as well as some group workshops. 
You can book an appointment, or come down to Baseline Studios on Thursdays, 11am – 5pm. 
You can come down to Baseline Studios on Thursdays, 11am – 5pm for a drop-in appointment. Or, to book in advance, please contact Khadra:
Contact Khadra

Free Sanitary Products

There are free, eco-friendly sanitary products available for anybody who menstruates.
Find these in the women's toilets or Unit 22 in Baseline Studios. If more comfortable for you, you can also contact Phoebe who can arrange a delivery or discreetly give you some products.
Contact her on email below, or text 07866 004127
Contact Phoebe

Energy Bill support grant

This Individuals & Families fund is operated by British Gas but open to non-British Gas customers who have debt on their energy accounts. The grant would be between £250 - £1,500. 
To be considered for a grant you must meet all the following criteria:
  • You have not received a grant from the British Gas Energy Trust within the last 2 years
  • You have electric and/or gas debt
  • You must be in or facing Fuel Poverty
  • and You have received help from a money advice agency. 
If you need any support, please contact Phoebe: / 07866 004127
Apply here

British Gas Support Fund

If your supplier is British Gas and have debt on your energy account, then you could be eligible for a credit payment of between £250 - £1,500. 
 To be considered, you must meet all the following criteria: 
  • You must be seeking a grant to clear an outstanding debt on a current energy account
  • You have electric and/or gas debt between £250 - £1,500 
  • You must be in or facing Fuel Poverty.
If you need any support, please contact Phoebe: / 07866 004127
Apply Here

Are you over 66? Are you living on savings of £4000 or less? 

There are funds available that could help you living costs. They may help with some of the following costs:
  • Home Essentials - help with replacing everyday items & white goods. 
  • Digital equipment 
  • Large costs, such as utility bills funeral costs, moving fees etc 
  • Essential Living Costs - help with clothing, food, medicines and anything else that has become unmanageable.

If you're eligible and would like to apply, please contact us and we will start the referral process with you.
Contact Phoebe