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Wider Services and Schemes

There is support and advice available across your wider Kensington & Chelsea community too. This ranges from financial advice to free activity schemes run for children. 
You should also check out our Neighbourhood Services Map, an interactive map that shows the local projects, services and facilities in our area. 
Click Here

Help with Winter fuel costs

As a result of Winter fuel payments for pensioners now being means tested; for those who are not in receipt of a qualifying benefit, some may struggle to meet the costs of heating their homes this winter.

Am I eligible for Winter Fuel Payment?

You may still be eligible for the Winter Fuel Payment in the winter of 2024-2025 if you meet all of the following criteria:
  • you were born on or before 22 September 1958
  • you receive Pension Credit, Universal Credit, Income Support, income-based Jobseeker's Allowance or income-related Employment and Support Allowance, or an award of Child Tax Credit or Working Tax Credit of at least £26 for the tax year 2024-25
  • you were living in England or Wales for the qualifying week.
The qualifying week is the week beginning from the third Monday in September. This is 16 to 22 September 2024.

If you've never received a Winter Fuel Payment before, or if you claim Universal Credit, you might need to make a claim. For more information call the Winter Fuel Payment helpline on 0800 731 0160

If you are a pensioner, are struggling to meet your heating costs but do not qualify for winter fuel payments, you may be eligible for some assistance with the Councils low-income support payment. 
More information

Pension Credit

If you're over State Pension age and struggling to make ends meet, you might also be able to claim Pension Credit to top up your income.

If you are over state retirement age and single with total weekly income under £218 then you may qualify.  If you're a couple, both of pension age, with total weekly income under £333 or not above £350 then you may qualify. (The threshold may be higher if you are claiming some disability benefits)
To claim Pension Credit, you can either: 
  • claim online below (if you already claim State Pension and there aren't any children or young people included in your claim)
  • call the Pension Credit claim line on 0800 99 1234 and they can fill in the application for you over the phone (lines are open Monday to Friday, 8am-6pm).
For a referral to Lancaster Wests energy advice service for practical tips on reducing household energy consumption please call 0800 389 2005


Claim here

Discretionary Housing Payments

RBKC have also developed a Cost of Living Support database.
It provides guidance on applying for Discretionary Housing Payments, a council service that provides financial support towards rent or housing costs. 
You can apply for a DHP if need help with housing costs and you currently receive either: 
  • Housing Benefit 
  • The housing element of Universal Credit
More info here
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