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Free smart thermostat offer

March 2023

Lancaster West Neighbourhood Team is excited to offer tenants, resident leaseholders and shared owners the installation of a Google Nest smart thermostat in your home – for free. 

The device gives you control of the temperature of your home and allows you to set the timer to suit you. You are able to monitor your usage, enabling you to reduce your energy consumption. The thermostat will be able to save around £100 per year in energy bills for the typical household.

The smart system learns from your behaviour. After using it for only a week, the Nest will begin to predict your habits, automatically adjusting your heating schedule to save energy when you don’t need it. Download the Nest App and it will recognise when your mobile leaves the vicinity, turning itself down to a set temperature. 222 residences have already opted into the offer. 

To find out how you can arrange your free installation call 0800 389 2005 or email

Apply for the VISA Scholarship Programme UK

MARCH 2023

The VISA Scholarship programme is designed to support students from underrepresented backgrounds to achieve their full potential. 

This opportunity is open to eligible students who are applying or intending to enrol as a full-time undergraduate in any accredited university in the UK. You’ll receive a scholarship of up to £9250 per year to help pay for your tuition fees and an ongoing programme of support throughout your academic study. Applications close on 26 March 2023. Find out more about what's in it for you, eligibility and scholar requirements below.

Find out more here

Clarendon Walk co-working space

January 2023

Lancaster West Neighbourhood Team are excited to announce the launch of a brand new co-working space on the Lancaster West Estate for residents! 

The space is available for any resident, whether you need to work from home or need somewhere quiet to study. There are two workstations, super-fast wifi, a kitchen and a bathroom. 

The space must be pre-booked, and is available Monday-Friday, 9am-4.30pm. To book a date and time, please contact or 0800 389 2005. Spaces are allocated on a first-come, first-served basis. 

We also have drop-in work spaces at Baseline Studios, the Garden Café and private pods, where no booking is required.  

Delivering a co-designed neighbourhood vision at Lancaster West


Lancaster West Neighbourhood Team is delighted to have been featured in the One Public Estate Regional Bulletin. 

Highlighted was the co-design of the Neighbourhood Services Hub, which will improve services provided to the community. A pilot co-location hub is currently underway at Baseline Studios with local services such as the NHS, DWP, Nova and St. Giles Trust now being provided. Over 80 residents were supported through this work in 2022. 

The near completion of the new Employment and Digital Hub means further learning and employment support will be available to residents in 2023. This co-designed training resource is due to formally launch in the coming weeks. The team has also installed several new 1-2-1 and individual pods at Baseline Studios for residents and stakeholders to utilise for employment, training, or enterprise-related purposes. 

Plans are also underway to explore the development of over 30 new homes for social rent in Hurstway and Testerton Walk as part of the wider Neighbourhood Vision.   

Find out more here

Christmas party for Lancaster West!


Thank you to all residents who joined the Lancaster West Residents' Association's Christmas celebration on Saturday at Baseline Studios on Lancaster West Estate, supported by Lancaster West Neighbourhood Team.

There were lots of fun activities for the whole family from crafts and workshops to beauty treatments, poetry performances, pre-loved clothes rails, barber appointments, the opportunity to have a massage or facial and, of course a Christmas lunch! 

We hope everyone enjoyed the festive fun day!

Lancaster West receives air quality sensor


Lancaster West has been awarded a clean air sensor from the Breathe London Community Air Programme. 

The sensor empowers communities living in areas impacted by poor air quality and with limited green spaces to track their exposure to harmful pollution and raise awareness of the importance of clean air. 

The data will be analysed by scientists from Imperial College London, alongside sensors from 40 other communities, to provide access to real-time data on local air pollution. 

The project is supported by the Mayor of London and Bloomberg Philanthropies, working with researchers at Imperial College, and aims to reach vulnerable groups including low-income populations and Londoners from Black, Asian and Minority Ethnic backgrounds. ” 

Photo by Jo Mieszkowski/Imperial College London

The Home Project delivered by Lancaster West resident Sion

NOvember 2022

Have you spotted the resident portrait photos around Lancaster West Estate? It’s part of The Home Project, delivered by Lancaster West resident Sion, who has photographed and interviewed five residents who have lived on the Lancaster West Estate the longest. 

The portraits are up around the estate to celebrate their stories and what brings the community together. 

The Home Project is part of the Lancaster West Community Fund, set up as part of the refurbishment of the estate. It is in partnership with Lancaster West Neighbourhood Team (LWNT), and the Lancaster West Residents’ Association (LWRA). 

The seven projects awarded funding have been delivered throughout the last year, primarily benefiting the residents living on Lancaster West Estate. 

You can find more on Sion’s photography through Instagram: @thoughtography_ 

LWNT's Green Skills Academy 

NOvember 2022

A warm welcome to Hazel and Karina! They have secured the first work placements through Lancaster West Neighbourhood Team’s Green Skills Academy. 

The Green Skills Academy is set up to provide training and opportunities for residents and staff to develop their skills and knowledge within the green sector. 

Through working with Generation, we were able to offer training in retrofitting with both Hazel and Karina graduating from the Junior Retrofit Advisor Programme. 

They will now be helping, with their knowledge and expertise to fulfil our ambition to make Lancaster West carbon-neutral by 2030. 

We will be promoting further opportunities in green construction, sustainability and horticulture soon!

Walkways refurbishment 

NOvember 2022

Thank you to all Walkways residents who came along to the Emerging Preferences and Choices Open House event on 3 November. We had nearly 100 residents through the door! 

Residents were able to see examples of the new triple-glazed window, balcony upgrades, the new ventilation system, wall insulation and more. 

Residents were able to speak to LWNT and give their preferences and choices on the upcoming refurbishment of the block. 

Grow2Know walkways wildlife project community planting day


Thank you to everyone who joined us on 26 October at the community planting day hosted by Grow2Know, joined by the Natural History Museum. 

We had a fun day of planting and exploring with the Natural History Museum scientists, using environmental DNA, to find a rise in the number of DNA species in the soil, from ants, beetles, dragonflies and more! We also made some bird feeders and mixed up some herbal remedies for teabags (and baths too!) 

Stay tuned to get involved with more events hosted by Grow2Know and gardening projects at Lancaster West. 

Lancaster West’s new water bottle refill station

March 2022

There’s a new bottle refill station outside the Tea Garden on Lancaster West.

Lancaster West Neighbourhood Team hopes this new drinking water fountain will help encourage reuse and refill, which in turn will help to keep Lancaster West plastic free! 

As bottled water is around 900 times more carbon intensive than tap water, switching to reusable water bottles is a great way to help reduce your carbon footprint and is a small step to helping with the ambitious target of becoming a carbon-neutral estate by 2030! 

Happy Earth Day on Lancaster West

April 2022

To celebrate Earth Day this year we want to take a moment to thank all the local residents who have worked to make Lancaster West Estate a more green and sustainable community. 

Today residents and garden volunteers were taught more about worms, soil and how to use worms to reduce organic waste, led by community interest company The Urban Worm

It’s part of an 8-week free gardening course for local residents. If you’re a local resident you too can join #LancWestGrowsBest free gardening course every Friday for three hours from 10am until 27 May. 

Lancaster West Community Fridge on BBC Radio 2 and The One Show!

mAY 2022

Lancaster West Community Fridge was featured on BBC Radio 2 Breakfast Show and The One Show sharing the everyday things we can all do to help the planet. Emma, who volunteers at the fridge on Lancaster West every week, talked about the impact the fridge has on the local community, and what they are doing to tackle food waste. 

The fridge is based at North Kensington Resource Centre between Testerton and Hurstway Walk on Lancaster West Estate and is open twice a week: Wednesday 2.30-5.30pm and Thursday 12-3pm. It's open to all local residents to come, share food and recipes, and has become a space to socialise. 

You can watch Emma on The One Show by clicking on the link below. 
Watch now

New triple-glazed windows are being installed in several pilot properties

With a really low u-value (meaning only minimal amounts of heat can escape), the new windows also help to keep properties cool in summer with a special film that prevents solar gain inside properties. 

As well as improving indoor air quality by reducing the amount of road pollution that finds its way inside people’s homes, the windows also reduce noise transference from the outside.

New triple-glazed windows will be installed across all the homes we manage, meaning lower energy bills for residents than would otherwise be the case - with the ambition to be carbon-neutral by 2030.
Latest block designs

Our new reception area is now open at our offices at Baseline Studios!

This means visitors will now be greeted by our friendly team of Neighbourhood Services Advisors as you enter the building to help ensure you effortlessly receive the service that you need. 

All residents are welcome to visit new reception area, where we also offer free superfast Wi-Fi and complementary refreshments, including tea, coffee and cold drinks, for you to enjoy. 

Our opening times are between 8am – 6pm, with our dedicated reception area staffed between 9am – 5pm Monday - Friday.
Our FAQs

Lancaster West Neighbourhood Team's e-van fleet has expanded

February 2022

We have added two more electric vans to our fleet which means we now have four electric vans for our operatives to use when they are carrying out repairs and refurbishments around the estate.

Since March 2020, our existing two electric vans have helped to reduce our carbon emissions by 316.2kg. Our two new electric vans will double that amount.

First bio-solar roof on Lancaster West Estate

march 2022 

The roof has a very low u-value, meaning it keeps the heat inside homes in winter and sun’s heat out in the summer. 

A1 non-combustible insulation has been used, improving safety as well as energy performance. 

Every element of the roof has been co-designed with residents, including the green roof and Grenfell heart motif. 

The green roof will absorb 18 kilograms of carbon dioxide per year as well as almost a kilogram a year of airborne pollutants. 

Free work and study spaces for residents of Lancaster West

february 2022

The Garden Café at the front of Baseline Studios on Lancaster West is open to estate residents as a space to work and study. 

We have free superfast Wi-Fi, refreshments and access to printing and photocopying facilities. The Garden Café is open from 9am-6pm Monday to Friday. 

LWNT has a range of respite offers for residents as the estate-wide refurbishment goes ahead. You can find out more by following the link below.
refurbishment respite

LWNT’s green transport

march 2022

Following the success of using peddle-powered cargo bikes to transport materials around Lancaster West, we’ve invested in electric cargo bikes and trikes. 

This means LWNT are able to get around the neighbourhood more quickly and quietly, reducing our reliance on vans.

You can find out more about how we are reducing our carbon footprint on the estate by following the link below. 
find out more

Lancaster West Neighbourhood Team provides an opportunity for students to obtain on site knowledge and skills with real-life work experience.

February 2022

Congratulations to Eva who has just completed her 75 hrs work experience in her electrical traineeship course with the Lancaster West Neighbourhood Team. 

Eva is currently on a training scheme with Presidency London College, an independent training provider based in North Kensington. 

They deliver Apprenticeships and Traineeship programmes across London.

Accessible homes for the whole community

february 2022

A part of our ambition to make homes more suitable for older residents and those with physical disabilities, we are reviewing aids and adaptation we are able to offer – and ensuring that they look good as well! 

This brushed steel handrail offers the support of a grab rail whilst also providing a space for plants.  

Making small changes like this can make it more comfortable for you to live in your home, and our estate. If you would like an assessment for aids and adaptations for your home, please get in touch.
GET in touch

LancWest Works: Helping Lancaster West residents into work

february 2022

LancWest Works is an initiative to support Lancaster West residents living on the estate by giving them an opportunity to apply to work with the Lancaster West Neighbourhood Team or partners in a paid position, to achieve their career and financial aspirations.

We are currently hiring a Resident Engagement Assistant and have a number of training and career coaching opportunities. 

To apply or find out more please follow the link below.
find out more

Sustainability Series: Sustainable Period Products

february 2022

In February, we were joined by Fee from TOTM, a planet-friendly period care company and Ella Daish, an environmental activist and founder of the #EndPeriodPlastic campaign.

To watch the recording and find out more about the sustainability series please follow the link below.
the sustainability series

Residents refurbishment questions answered

February 2022

Lancaster West Neighbourhood Team have put together the most frequently asked questions by residents about the estate-wide refurbishment to help residents find out more information. 

In the new FAQ pages you can find answers to questions on the refurbishment of your home, the refurbishment of your block, the new heating and hot water network, the respite offer, and any questions specific to leaseholders.

If your question hasn’t been answered please contact us on email at or by phone on 0800 389 2005.
Read the faqs