Figures as at July 2024
How are we doing?
Some key measures on how the Lancaster West Neighbourhood Team have been performing 
94%
Customer service satisfaction
96%
Repairs customer satisfaction
88%
Refurbishment customer satisfaction
5.7 days
Average time to complete a repair
£5.4m
Income generated for Lancaster West and North Kensington
59% 
Homes have been refurbished
102
households have moved as a result of the local lettings plan