How we manage risk
Managing risk is a key part of delivering the Lancaster West Refurbishment Programme safely and responsibly while works are carried out in and around residents' homes. We identify potential risks early, keep them under regular review and take action to address them before they become more significant issues.
This involves working closely with contractors, consultants, project teams, residents and staff, and focusing on the issues that matter most to residents, including safety, access to homes, disruption, communication, quality of workmanship and support for vulnerable households.
Risks are monitored throughout each project, with significant programme-wide risks escalated where senior oversight is required. This helps ensure that issues are managed promptly and that residents, partners and senior leaders remain informed as the programme progresses.
How we manage risk
We work hard to identify strategic, operational and technical risks early, helping to keep residents, staff and contractors safe while improvements are carried out to homes and the wider neighbourhood. Our aim is to identify potential problems as soon as possible and take action before they become bigger issues.
To help us spot risks early, we listen carefully to:
When assessing risks, we focus on the things that matter most to residents, including:
We regularly review project and programme risks, monitor progress on site and check that agreed actions are being carried out. Where significant issues arise, they are escalated to senior managers so that decisions can be made quickly. This helps us respond promptly, minimise disruption, keep people safe and ensure residents remain informed as the programme progresses.
This involves working closely with contractors, consultants, project teams, residents and staff, and focusing on the issues that matter most to residents, including safety, access to homes, disruption, communication, quality of workmanship and support for vulnerable households.
Risks are monitored throughout each project, with significant programme-wide risks escalated where senior oversight is required. This helps ensure that issues are managed promptly and that residents, partners and senior leaders remain informed as the programme progresses.
How we manage risk
We work hard to identify strategic, operational and technical risks early, helping to keep residents, staff and contractors safe while improvements are carried out to homes and the wider neighbourhood. Our aim is to identify potential problems as soon as possible and take action before they become bigger issues.
To help us spot risks early, we listen carefully to:
- residents
- councillors
- staff
- contractors
- consultants and other specialist advisers
- other key stakeholders and partners
When assessing risks, we focus on the things that matter most to residents, including:
- your safety and wellbeing
- getting in and out of your home safely
- noise, disruption and the impact of works on daily life
- clear and timely information about planned works
- delivering work to a high standard
- providing additional support for vulnerable residents and households
- making sure public money is spent wisely and delivers value for residents
We regularly review project and programme risks, monitor progress on site and check that agreed actions are being carried out. Where significant issues arise, they are escalated to senior managers so that decisions can be made quickly. This helps us respond promptly, minimise disruption, keep people safe and ensure residents remain informed as the programme progresses.
