Covid-19 Updates

We would like to reassure residents that our staff are here to support vulnerable residents who live in the homes we manage during these unprecedented times. 

We are currently undertaking welfare phone calls to all residents we know who may need support. Our staff will be clearly identifying themselves as part of the RBKC and will not ask for any sensitive or personal information.

If you need support or are concerned about a vulnerable or older resident living on the estate, then let us know by calling 0800 389 2005

We are also asking all residents on the estate to support each other. Do check in with your neighbours who are vulnerable or older especially if they are unable to leave their homes. Whether it's offering to get essential provisions from the shops or having a chat on the phone, we all have a part to play to support our local community. Please ensure you follow all advice on social distancing at all times. 

For the latest on the Council's coronavirus response, click here.

Dear Resident, 

Coronavirus (Covid-19): Update on housing support for residents  

We recognise that these are difficult times both on a personal and financial level for many households. I wanted to write to update you on some of new ways we are offering to help and support you. Please do not feel that you are alone and contact us if you need to.  
 

Rent payment support  

We have introduced a new emergency hardship rent payment fund for tenants who are struggling to pay their rent as a direct impact of the pandemic.  
 
Tenants will need to fill out an application form and, if approved, will initially receive help for up to two months of rent payments. 

Who is eligible to apply? 

To find out more and receive an application form, please call 0800 389 2005 or email lancasterwestoffice@rbkc.gov.uk. You can also contact Ola Ayoola, our Income and Financial Inclusion Officer directly ola.ayoola@rbkc.gov.uk or 07970 958464. We can also direct you to benefits advice and employment support services. 

Accessing your home for essential works   

Residents will be understandably concerned about works continuing during this time.  
 
We would like to reassure you of the measures we are taking to keep you and our staff safe: 

Here to help and support households in isolation 

The Lancaster West Neighbourhood Team has made more than 250 welfare phone calls, and delivered care packages to more than 70 households, ranging from food, soap – and even Easter eggs! 

We are still attempting to contact all residents over the age of 70 and those with known medical vulnerabilities to see if they need help.  

Whatever your age, if you need help now please get in touch by emailing lancasterwestoffice@rbkc.gov.ukor calling 0800 389 2005. We can also put you in touch with organisations that can assist you with getting essentials such as food, other shopping and medication. 
 
If you are struggling to buy necessities, you may be entitled to support through the Council’s Hardship Fund. Please call 020 7745 6464 (Monday to Friday, 8.30am to 5pm). Details are on our website: www.rbkc.gov.uk. Please search for ‘Local Support Payments’. 
 

Thank you 

Finally, I would like to thank each and every resident who is staying at home to protect our National Health Service and save lives.  
 
Also, I would like to thank the Lancaster West Residents’ Association, Bay 20, and Bramley House TRA, for the work they have done in ensuring vulnerable residents are supported in the homes we manage. 

Keep in touch 

You can keep in touch with the Lancaster West Neighbourhood Team by following us on Instagram @lancasterwestneighbourhoodteam or by downloading our WeAreW11 app.  

Yours sincerely, 

James Caspell 
Neighbourhood Director 

We understand many residents will be feeling extremely anxious during these unprecedented times.  We are here to help residents in any way we can in the weeks ahead.

Please note: Essential services will continue 

Repairs

Supporting vulnerable residents 
We are undertaking welfare phone calls to all residents we know may need a helping hand, and we are asking all residents on the estate to support each other.  If you are concerned about a vulnerable resident, let us know. Do check in with your neighbours who are vulnerable or older especially if they are self-isolating, feeling unwell, or in quarantine. Whether it’s offering to get essential provisions from the shops or having a chat on the phone, we all have a part to play to support our local community. Please ensure you follow all advice on social distancing at all times. 

Financial support
We are aware that some residents may experience financial difficulties over the coming weeks, or worry about being able to pay the rent. If you don’t think you can afford to pay your rent, please make sure you contact us as early as possible so we can help you organise an appropriate payment plan and provide the latest benefits advice. 
 
 Residents can pay their rent without leaving their home by choosing one of the following options: 

Baseline studios closed to residents
For the health of residents, staff and the wider community, the Lancaster West Neighbourhood Team offices at Baseline are no longer open to residents. Please do not come down to our offices at Baseline but call instead on call 0800 389 2005

Cleaning and caretaking

We will continue to thoroughly clean your blocks and estates. There will be more focus and additional cleaning in the busiest areas and higher risk ‘touch points’ such as door handles, stair rails, lifts and entry-phone systems.

Our caretaking services will also continue to keep your blocks and estates clean, tidy and free from litter, spillages and other hazards that could help spread the virus.

We are working hard to keep services running but it will be difficult to maintain current levels across all services. You can help by only contacting us if it is absolutely necessary, so we can focus our efforts on helping those most in need. Thank you for your cooperation. 

Health notice for residents
If you develop symptoms, please visit NHS111 online for medical advice or call NHS 111 if you don’t have internet access. It is important that we all follow Public Health England guidelines and government advice to keep as many people healthy as possible during this pandemic. 

Key message from government: Stay at home.  Do not travel unless your journey is absolutely essential. If you are a key worker and your journey is absolutely essential, the busiest times are 05:45-07:30 and 16:00-17:30. If possible, please avoid these times.

For more information on COVID-19 from RBKC, please visit the following link: https://www.rbkc.gov.uk/health-and-social-care/coronavirus-covid-19/coronavirus-covid-19 

Keep in touch 

We will be posting regular updates on Instagram, on our App, and sending out letters to residents as we have further updates. As a reminder, our contact details are as follows: