Figures from 2021/2022
How are we doing?
Some key measures on how the Lancaster West Neighbourhood Team have been performing 
88%
Customer service satisfaction
89%
Repairs customer satisfaction
90%
Refurbishment customer satisfaction
5.5 days
Average time to complete a repair
£2.4m
Income generated for Lancaster West and North Kensington
2059
E-Newsletter subscribers
38% 
Homes have been refurbished
70
households have been moved from the local lettings plan
159,581kg
Carbon reduction in kg per year